Terms of service
Terms of Service
Welcome to Samvelli. By accessing or using our website and services, you agree to be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.
1. Eligibility & Use
By using this website, you confirm that you are at least the legal age in your place of residence and that all information you provide is accurate and complete. Our services are intended for personal, non-commercial use only.
2. Products & Availability
We make every effort to display our jewelry accurately; however, colors and appearance may vary depending on your device. Product descriptions, pricing, and availability may change at any time without notice.
3. Orders
Placing an order constitutes an offer to purchase. We reserve the right to accept or refuse any order at our discretion. Once an order is confirmed, it cannot be canceled unless stated otherwise.
4. Pricing & Payment
All prices are listed in USD currency. The current accepted payment method is Cash on Delivery (COD) only. Payment is due upon delivery of your order.
5. Shipping & Delivery
We currently offer local delivery within Lebanon only. Estimated delivery time is up to 5 business days, depending on your location. Orders placed during weekends or public holidays will be processed on the next business day. Delivery times are estimates and not guaranteed.
6. Returns & Exchanges
All returns and exchanges are subject to our Refund & Exchange Policy. Please review the policy carefully before placing an order.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Samvelli and may not be used, copied, or reproduced without our prior written permission.
8. Prohibited Use
You agree not to use our website for any unlawful purpose, to violate any applicable laws, or to interfere with the security or functionality of the website.
9. Disclaimer & Limitation of Liability
Our products and services are provided “as is” and “as available.” To the fullest extent permitted by law, Samvelli shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
11. Dispute Resolution
We value customer satisfaction and aim to resolve any concerns in a fair and friendly manner. In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through direct communication, without resorting to legal action or jurisdiction. Our priority is to reach a mutually acceptable solution.
12. Contact Information
For questions about these Terms of Service, please contact us at:
Email: info@samvelli.com