Refund policy
We take pride in the quality and craftsmanship of our silver jewelry. Each item is carefully inspected prior to dispatch to ensure it meets our quality standards.
Refund Eligibility
Refunds are accepted only if the item received is defective or damaged.
Any refund request must be initiated within 7 days from the date of delivery.
No refund will be processed without prior contact. Customers must contact us first and provide a clear description of the issue along with supporting photos or videos.
Items showing signs of wear, misuse, alteration, or accidental damage are not eligible for a refund.
Refunds will not be issued for change of mind, incorrect selection, or personal preference.
Exchange Policy
Exchanges are accepted only for defective or damaged items, subject to product availability.
Exchange requests must be submitted within 7 days of receiving the order and require prior approval.
Items approved for exchange must be unused, in original condition, and returned in their original packaging.
If the requested replacement item is unavailable, we reserve the right to offer an alternative solution at our discretion.
Refund & Exchange Approval & Charges
Any exchange or refund requested by the buyer is subject to approval in accordance with our policies.
In all cases of refunds or exchanges, any additional delivery, return shipping, or re-delivery charges shall be payable by the buyer.
Customized & Made-to-Order Items
Customized, personalized, or tailor-made items are strictly non-refundable and non-exchangeable, except in cases where the item is received defective or damaged.
Refund & Exchange Process
Once your request is reviewed and approved, we will provide return or exchange instructions.
Approved refunds will be processed to the original payment method only after the returned item has been received and inspected.
Policy Amendments
We reserve the right to modify or update this Refund & Exchange Policy at any time without prior notice. Any changes will take effect immediately upon publication.
Contact Us
Email: info@samvelli.com
WhatsApp: +961 76 827 441